spa etiquette

PUNCTUALITY

We ask that all spa guests arrive 15 minutes in advance of their scheduled treatment time. Arriving late can decrease
the time of your treatment, potentially reducing its effectiveness and your pleasure. Your treatment will end at its
scheduled time so the next guest is not delayed.

RATES

All our prices are inclusive of 15% VAT.

PAYMENT

We accept the following methods of payment : cash, debit, credit card and transfer.

CANCELLATION

By courtesy towards other clients and our therapists, should you wish to cancel or reschedule your appointement,, we
require a 3hr notice, otherwise you will be charged a cancellation fee of 50% of the service reserved.

QUIET ENJOYMENT

We will do our best to offer the most relaxing and calming spa experience as from your arrival. We ask guests to
maintain a quiet level of conversation as a courtesy to other guests in our different spaces. We are a mobile-free zone
– on entering please switch off.

SHOPPING SPACE

Feel the enjoyment.

“ TIPS”

Should our services have exceeded your expectations, a tip box is available, at your discretion. Tips are shared with
all members of the team [ receptionist, spa attendant, gardener, therapists ] without whom your experience would not
have been the same.

GIFT CERTIFICATES

Gift vouchers, valid for six months, are on sale at the reception to offer a unique spa experience to the person of your
choice. The original should be presented to the spa reception upon arrival for your appointment.

SPA ATTIRE

For your comfort a shower is recommended before each treatment. We will provide you with a robe and slippers.
Disposable underwear is available for treatments to protect your modesty. Lockers are available for your personal
belongings. For your peace of mind, we advise you to leave your jewelry in your locker.

PERSONAL BELONGINGS

The spa is not responsible for any lost or stolen articles in the spa.

OUR TREATMENTS

All our treatments are based on relaxation and well-being. Take a deep breath, exhale and leave all your worries
outside the door, this way, you will truly feel all the healing benefits from your treatment. We recommend that you
drink plenty of water following a treatment to help flush out all toxins that were released into your system. Following
some of the treatments you may have a healing reaction, you may feel tired or even a little emotional. This is perfectly
normal and you are welcome to use our relaxation areas until you are ready to face the world.

FIDELITY CARD

Regular customers beneficiate from our fidelity program, valid for one year. Your card will be stamped for each visit
and gift certificate paid [ excluding promotion, products, package and free treatment ].

OPENING HOURS

The spa is open Monday to Saturday from 9AM to 7PM including public holidays.